Effective Date: 01-05-2026
Website Name: Vapour Union
Website URL: www.vapourunion.com

At Vapour Union, we want you to be completely satisfied with your purchase. If there is an issue with your order, we will do our best to resolve it quickly. Please take a moment to review our Refund Policy below.

1. Eligibility for Refunds

Refunds are eligible under the following circumstances:

  • The product is faulty or damaged upon arrival.
  • You received the wrong product or incorrect order.
  • Your item is not as described on the website.

If you wish to request a refund for any of the above reasons, please contact us as soon as possible with your order number and supporting details.

Please note: Due to hygiene and safety reasons, we do not accept returns or refunds for opened or used items unless they are faulty or damaged.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at info@vapourunion.com within 30 days of receiving your order.
  2. Provide your order number, the reason for the refund request, and any supporting details (e.g., photographs of damaged or incorrect items).
  3. Our team will review your request and may ask for additional information to process the refund.

3. Refund Process

Once we have reviewed and approved your refund request, we will process the refund to the original payment method within 30 business days.

Please note: The time it takes for the refund to appear in your account depends on your payment method and financial institution. Refunds may take longer if your bank requires additional processing time.

4. Non-Refundable Items

The following items are non-refundable:

  • Opened or used products, including e-liquids, coils, pods, and disposable items.
  • Sale items or clearance items that are marked as non-returnable.
  • Gift cards or digital products (if applicable).

5. Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us immediately. We will assess the issue and either offer a replacement or a full refund, depending on the situation.

In the case of damaged products, please provide photographs to support your claim. We may request that you return the damaged item before we issue the refund or replacement.

6. Incorrect or Missing Items

If you receive an incorrect item or if an item is missing from your order, please notify us within 7 days of receiving your order. We will review your claim and either send you the correct product or issue a refund for the missing or incorrect item.

7. Exchanges

We do not offer exchanges on products unless they are faulty, damaged, or incorrect. If you would like to exchange an item, please initiate a return and place a new order for the desired product.

8. Shipping Costs

Shipping costs are non-refundable, unless you received a faulty or incorrect item. In the case of a return or refund due to our error (such as sending the wrong product), we will cover the return shipping costs.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  • Check with your payment provider or financial institution, as processing times may vary.
  • If you have done this and still have not received your refund, please contact us at info@vapourunion.com, and we will assist you.

10. Contact Us

If you have any questions or concerns about our refund policy, please contact us:

Vapour Union
Email: info@vapourunion.com
Phone: +447501115686
Address: 4 Sunny Avenue Bury Greater Manchester BL9 6PF